Airpaz Reviews: Is It Safe to Book Flights?

The world of online travel booking has made planning holidays easier than ever before. A few clicks can now secure flights, hotels, and even entire travel packages. Yet, with this convenience comes one big concern trust. Among the many platforms promising great deals, one name that often catches attention is Airpaz.

Airpaz claims to offer affordable flight and hotel options for travellers across Asia and beyond. The website and mobile app boast thousands of routes, local payment flexibility, and quick bookings. But many people have one question before they book Is Airpaz safe?

In this detailed Airpaz Reviews, we’ll explore how Airpaz works, what users are saying, its benefits, its drawbacks, and whether it truly delivers what it promises. By the end, you’ll know if Airpaz is a smart choice for your next trip or one to approach with caution.

What Is Airpaz?

Airpaz is a Jakarta-based online travel agency (OTA) founded in 2011, created to make flight and hotel bookings easier and more affordable for the Southeast Asian market. It operates in over 30 languages and accepts multiple currencies, making it accessible for travellers from all backgrounds.

The company partners with 450+ airlines and connects users to over one million hotels worldwide, offering a mix of low-cost carriers and premium airlines. Airpaz’s platform is popular in Indonesia, Malaysia, Thailand, Vietnam, and the Philippines, but it’s also used globally by travellers seeking low-fare deals.

Its biggest promise lies in three words cheap, fast, and easy. Whether booking domestic flights or long-haul routes, Airpaz positions itself as an affordable alternative to well-known travel sites like Expedia or Trip.com.

The website and mobile app make the process straightforward, allowing users to search, compare, and book flights or stays without needing to juggle multiple tabs. But is this convenience matched with reliability? Let’s take a closer look.

How Airpaz Works?

Using Airpaz is quick, simple, and designed for travellers who value affordability and convenience. The platform works much like other online travel agencies but with a special focus on regional accessibility, multi-language support, and local payment flexibility. From searching for flights to confirming your booking, the process is streamlined to make travel planning easy for everyone especially those across Asia who prefer localised services.

1: Search Flights or Hotels

The first step to booking with Airpaz is entering your destination, travel dates, and number of passengers. Within seconds, the system scans a massive database of airlines and hotel partners to show real-time availability. You can choose between flights, hotels, or both, depending on your travel plans.

The search experience is smooth and intuitive. Travellers can browse options by city, airport, or landmark, and instantly see the lowest fares or best-rated accommodations. Because Airpaz partners with over 450 airlines and 1 million hotels, there’s a broad selection available from budget-friendly guesthouses to high-end resorts. This wide coverage gives users the flexibility to tailor their trip according to budget, comfort, or brand preference.

2: Compare Offers

Once search results appear, Airpaz makes it easy to filter and compare. You can sort flights by price, airline, departure time, travel duration, layover length, or baggage policy. This helps travellers make informed choices quickly without having to check multiple websites.

One of Airpaz’s biggest strengths is that it includes both budget carriers like AirAsia, Lion Air, and Scoot and premium airlines such as Singapore Airlines, Emirates, and Qatar Airways. This variety ensures users can find affordable tickets or premium options within the same platform.

For hotels, you can filter by location, amenities, star ratings, or guest reviews, allowing for easy customisation. Each listing clearly displays room types, cancellation policies, and final prices with taxes included.

3: Add-Ons and Customisation

Before checkout, Airpaz lets travellers personalise their experience by adding optional extras. These include checked baggage, seat selection, in-flight meals, travel insurance, or flexible cancellation plans. Each add-on is displayed transparently during checkout, ensuring there are no surprise charges later.

This flexibility is one of the reasons many budget travellers prefer Airpaz you only pay for what you actually need. It allows complete control over your booking, so whether you want the cheapest seat or a fully loaded experience, everything can be managed from one place.

4: Secure Payment

Airpaz supports a variety of payment methods, making it accessible to travellers across different countries. Users can pay through credit or debit cards (Visa, Mastercard, AmEx), PayPal, digital wallets like OVO, ShopeePay, and DANA, or even local bank transfers for regional convenience.

All payments are processed through SSL-encrypted systems, ensuring personal and financial data remain secure. Confirmation is typically instantaneous, with receipts sent via email right after payment. This wide range of payment options, especially local ones, makes Airpaz a standout choice for travellers who might not have access to international cards.

5: Booking Confirmation

Once the payment is complete, users receive a confirmation email containing booking details and a reference number. This information can also be accessed through the Airpaz mobile app. The booking dashboard allows users to check flight schedules, hotel information, or modify details if needed.

Most bookings appear instantly, but in a few cases, tickets may take several minutes to process depending on the airline. Airpaz recommends checking your confirmation code with the airline directly to ensure successful ticket issuance.

6: Manage and Earn Rewards

After booking, travellers can manage their entire trip through the app or website. You can modify bookings, request refunds, check-in online, or even earn credits for future travel. Airpaz’s loyalty features vary by region but aim to reward repeat users with occasional discounts or bonus credits.

Managing everything in one place from flight status to itinerary changes saves time and avoids confusion. However, users should stay alert when cancelling or changing bookings, as refund processes depend heavily on airline policies and may take time.

A Streamlined Yet Localised Experience

Airpaz’s design philosophy focuses on making travel simple, affordable, and accessible to everyone, regardless of where they’re booking from. The step-by-step process search, compare, customise, pay, and manage works efficiently for most travellers.

While some users have reported issues with refunds or delayed confirmations, the platform continues to attract millions of bookings because of its ease of use, affordability, and strong local integrations. For travellers who prioritise convenience and low prices, Airpaz provides a practical one-stop solution for booking flights and hotels with minimal effort.

Flight Booking Features

Flights are the main strength of Airpaz, making it one of the most popular platforms for booking both domestic and international routes. Featuring over 450 airlines across the world, Airpaz connects travellers to an extensive range of carriers from budget airlines to full-service global brands. Whether you’re planning a short weekend trip or a long-haul journey, Airpaz provides the flexibility and transparency needed for a seamless booking experience.

1. Instant Flight Comparison

One of Airpaz’s biggest advantages is its instant flight comparison system. The platform scans fares from multiple airlines in seconds, displaying live prices side by side. This allows users to find the best available deal quickly without jumping between different websites.

Unlike many larger global OTAs, Airpaz includes low-cost carriers such as AirAsia, Lion Air, Scoot, VietJet Air, and Cebu Pacific, alongside premium airlines like Singapore Airlines, Emirates, and Qatar Airways. This ensures that travellers see every possible option from the cheapest to the most comfortable all in one place.

3. Flexible Booking Options

Airpaz supports multiple booking types to suit various travel needs. You can choose one-way, round-trip, or multi-city bookings depending on your itinerary.

The multi-city feature is especially useful for travellers visiting multiple destinations in one journey, such as backpackers or business travellers managing regional schedules. Instead of booking separate flights, users can organise their entire route within a single transaction.

4. Real-Time Pricing and Availability

Another standout feature of Airpaz is its real-time pricing updates. The platform connects directly with airline systems to ensure that every fare displayed is live and accurate.

This eliminates one of the most common frustrations in online travel booking sudden price changes at checkout. Travellers can view the latest available rates, including taxes and fees, without any unpleasant surprises.

Additionally, Airpaz provides detailed information such as flight duration, layover times, total travel hours, and connection airports, helping users make informed decisions before they book.

5. Multiple Cabin Classes

Travellers have a wide range of seating options to choose from. Airpaz supports Economy, Premium Economy, Business Class, and First Class depending on the airline.

Each fare displays its respective inclusions such as baggage allowance, meal service, and cancellation or rescheduling flexibility so that travellers can easily compare comfort levels and choose what best suits their budget and preference.

6. Transparent Fare Breakdown

Airpaz prides itself on price transparency. Before checkout, every booking displays a detailed fare breakdown, including base fares, airline taxes, administrative fees, and any selected add-ons. This clarity ensures travellers know exactly what they’re paying for.

It’s this level of openness that has helped Airpaz gain popularity among travellers who value straightforward pricing without hidden costs.

7. Occasional Ticket Delays

While Airpaz’s system is efficient and most bookings are confirmed instantly, ticket issuance sometimes depends on the airline’s internal system. In rare cases, travellers report delays in receiving e-tickets or finding their booking immediately on the airline’s official website.

These delays are typically short and resolved once the airline system processes the transaction. Airpaz advises users to check their email for confirmation and verify the PNR (Passenger Name Record) with the airline after booking.

Airpaz is a global online travel agency offering affordable flight and hotel bookings across Asia and beyond. Founded in Indonesia, it partners with over 450 airlines and 1 million hotels, giving travellers flexible options for every budget.

The platform supports multiple languages, local payments, and real-time price comparisons, making it a convenient choice for regional and international travel. With its focus on accessibility, affordability, and transparency, Airpaz helps millions of users book smarter, faster, and cheaper every day.

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Hotel Booking on Airpaz

In addition to flights, Airpaz also offers hotel reservations. With over a million listings integrated through partner APIs (such as Expedia and Agoda), it allows users to book accommodations ranging from simple hostels to high-end resorts.

Travellers can:

• Search by city, landmark, or property name.
• Filter by price, amenities, or guest ratings.
• Access combo packages that include both flight and hotel discounts.

Prices are displayed with taxes and fees included, making it easier to budget accurately. The “Pay Later” option is available on select hotels, and cancellation policies are clearly stated before booking.

Although Airpaz’s hotel system isn’t as advanced as dedicated hotel apps, it’s convenient for users who prefer to book both flights and stays in one place.

Payment and Security

Payment flexibility is one of Airpaz’s most praised features, especially for travellers in Southeast Asia who often prefer local methods.

Accepted payment options include:

• Credit and debit cards (Visa, Mastercard, AmEx)
• PayPal and Alipay
• Digital wallets like OVO, ShopeePay, and DANA
• Local bank transfers through BCA, CIMB, and Maybank
• Airpaz credits for returning customers

Transactions are SSL-encrypted for safety, and receipts are emailed automatically. Refunds are usually returned via the same payment method, though this depends on airline or hotel policy.

While the payment process is secure, refund delays remain one of the biggest complaints among users. It’s not necessarily due to fraud but to lengthy coordination between Airpaz and airline systems.

Pros of Using Airpaz

1. Extensive Airline Network – Over 450 airlines, from low-cost to full-service carriers.
2. Localised Payments – Accepts regional methods like eWallets and bank transfers.
3. Affordable Pricing – Often cheaper than other international OTAs.
4. Multi-Language Platform – Available in over 30 languages for global convenience.
5. User-Friendly Interface – Simple to search, compare, and book flights.
6. Frequent Promotions – Discount codes and limited-time offers reduce travel costs.

For budget travellers, these strengths make Airpaz an attractive option. The combination of local payment convenience and extensive flight coverage gives it a competitive edge in the regional market.

Cons and Limitations

Every travel site has challenges and Airpaz is no exception. While many users enjoy smooth bookings, others report issues that potential travellers should know.

1. Refund Delays – Some customers report waiting weeks or even months for refunds.
2. Customer Support – Email and live chat responses can be slow during peak seasons.
3. Ticket Verification Issues – In rare cases, bookings don’t immediately show up on the airline’s system.
4. Hidden Service Fees – Some users notice added administrative charges after checkout.
5. Mixed Trustpilot Ratings – Airpaz currently has a 1.5/5 rating, showing inconsistent user experiences.

To avoid problems, travellers should always double-check confirmation codes directly with the airline and choose flexible fares that allow refunds or rescheduling.

Real User Experiences

User feedback paints a mixed picture. Many praise Airpaz’s low prices and wide availability, but others complain about communication problems during cancellations.

Positive experiences include:

• Smooth booking process and fast confirmations.
• Lower fares compared to airline websites.
• Variety of airlines and routes in Asia.

Negative experiences include:

• Refund requests taking longer than expected.
• Difficulty reaching customer support during disputes.
• Occasional discrepancies between the app and airline data.

One common theme across reviews is that Airpaz performs best when bookings go smoothly — but when issues arise, resolution can take time.

Airpaz vs Competitors

Airpaz vs Expedia:
Expedia provides better global coverage and stronger support but often charges higher prices. Airpaz wins for cheaper Asian routes and local payment ease.

Airpaz vs Trip.com:
Trip.com has better international hotel options, but Airpaz’s regional strength in Asia makes it more budget-friendly.

Airpaz vs Traveloka:
Traveloka offers faster refunds and better customer service, but Airpaz’s pricing and multi-language interface make it more accessible for international travellers.

For users seeking affordable regional flights, Airpaz remains competitive. However, for premium service or complex bookings, larger global OTAs may be safer.

Tips for Booking Safely on Airpaz

To maximise savings while avoiding potential issues, keep these safety tips in mind:

• Always verify your flight details before paying.
• Use a credit card for added purchase protection.
• Choose refundable or flexible fares whenever available.
• Confirm your ticket directly with the airline within 24 hours.
• Avoid third-party payment links not hosted on the official site or app.
• Save screenshots and receipts for reference if disputes arise.

🟢 Pro Tip:

“The safest way to use Airpaz is to treat it like a discount portal double-check, verify, and you’ll likely enjoy big savings.”

Is Airpaz Safe and Legit?

So, is Airpaz safe? The short answer is yes with caution.

Airpaz is a legitimate, registered company operating under PT Airpaz Teknologi Indonesia. It has official airline partnerships, encrypted payment systems, and over a decade of experience.

However, the platform’s biggest challenge lies in after-sales service — particularly refunds and customer communication. These issues don’t make it a scam, but they do require users to stay alert and proactive.

If you’re booking straightforward, non-refundable flights at a discount, Airpaz can be an excellent choice. Just be sure to verify details and keep records.

Final Verdict:

Airpaz delivers what it promises for the most part cheap and easy flight bookings with solid global coverage. It’s especially useful for travellers across Southeast Asia looking for regional flights at the lowest prices.

The convenience of multiple payment options, a wide airline network, and local language support make it accessible and affordable. But travellers should stay cautious about potential refund delays and limited support response times.

Verdict: Airpaz is safe to use for basic flight and hotel bookings if you take precautions. It’s a real platform offering real deals but it’s not flawless.

Call to Action:

“If saving money is your priority, Airpaz can be a great option. Just double-check your details and enjoy affordable travel done smarter.”

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