MyTrip Reviews: Is It Safe to Book Flights?

Online travel agencies have made booking flights incredibly convenient. With hundreds of websites promising cheap fares and easy reservations, travellers are spoilt for choice. But with convenience comes confusion not every platform delivers on its promises.

Among these, MyTrip.com stands out as one of the most talked-about booking sites. Known for its low prices and broad selection of airlines, MyTrip has caught the attention of travellers across the world. Yet, it also receives mixed reviews some customers praise its affordability, while others report frustrating refund and support experiences.

So, is MyTrip safe to use? Can you trust this platform with your next flight booking? This comprehensive MyTrip Reviews explores everything you need to know from how it works and its features to pros, cons, and real customer feedback.

What Is MyTrip?

MyTrip.com is an online travel agency (OTA) owned by Etraveli Group AB, a Swedish-based travel technology company that powers several global flight booking platforms. Founded in 2007, MyTrip helps travellers compare and book flights, hotels, and rental cars online.

The Etraveli Group, which also owns brands like Gotogate and Flight Network, works with more than 650 airlines worldwide. In 2021, it entered a partnership with Booking Holdings (the parent company of Booking.com and Priceline), adding further legitimacy to its operations.

MyTrip claims to simplify travel planning by bringing affordable flight options into one place. It supports multiple languages, currencies, and local payment methods, allowing users from around the world to book flights quickly and conveniently.

However, despite this professional setup and corporate backing, MyTrip’s user experiences vary widely. Some find it seamless and cheap, while others face delays and difficulties in refunds or support.

How MyTrip Works

Booking a flight through MyTrip.com feels familiar to anyone who’s used an online travel agency before, but the platform’s key difference lies in its strong focus on price comparison, automated fare updates, and a wide selection of global airlines. Designed for travellers who prioritise affordability and convenience, MyTrip aims to simplify the process from start to finish while offering access to hundreds of carriers worldwide.

The system operates intuitively, guiding users step by step through flight selection, payment, and booking confirmation. Yet, as with most budget-friendly OTAs, the experience is smoothest when everything goes right and occasionally frustrating when flight changes or cancellations occur. Let’s break down exactly how the booking process works.

Step 1: Search Flights

Travellers begin by entering their departure and destination cities, travel dates, and passenger details. MyTrip’s system instantly scans an extensive network of airlines — both full-service and low-cost carriers to fetch available options. The search engine is fast and responsive, often presenting a range of results within seconds.

Unlike airline-specific websites, MyTrip provides a comprehensive overview of fares, allowing users to spot the best deals across different airlines. Whether you’re planning a short domestic trip or a multi-leg international journey, the platform delivers a wide range of options to compare.

Step 2: Compare Options

Once the results are displayed, users can sort and filter flights by price, travel duration, number of stops, or airline preference. MyTrip’s filtering tools help travellers narrow down choices quickly, making it easy to balance cost, comfort, and timing.

Because MyTrip partners with over 650 airlines, users can choose from a mix of budget carriers like Ryanair, EasyJet, and Wizz Air, as well as premium airlines such as Emirates, Lufthansa, and British Airways. The transparent display of fares allows users to make informed decisions without switching between multiple airline websites.

Step 3: Add Extras

During the checkout process, MyTrip offers a variety of optional add-ons to personalise the travel experience. These include checked baggage, seat selection, in-flight meals, travel insurance, and priority boarding.

While these add-ons enhance convenience, they also increase the total booking cost — so it’s recommended to review each option carefully before proceeding. Many travellers appreciate the ability to customise their bookings, though some reviews suggest that unclear add-on pricing can occasionally lead to confusion if not reviewed closely.

Step 4: Secure Payment

Once all selections are made, MyTrip moves on to the payment stage. The platform accepts major payment methods, including Visa, Mastercard, American Express, PayPal, and select regional banking systems.

All transactions are processed through SSL encryption, ensuring that personal and financial information remains secure throughout the payment process. A payment confirmation receipt is generated instantly, providing proof of purchase.

MyTrip supports multiple currencies and country-specific payment gateways, which makes it especially convenient for international travellers.

Step 5: Confirmation

After payment is complete, MyTrip sends a confirmation email containing your booking details, payment summary, and flight reference number. Most tickets are issued within minutes; however, in some cases, particularly for multi-airline or low-cost carrier bookings, ticket processing may take several hours as the platform verifies availability with the airline.

If the airline requires additional verification or if fare discrepancies occur, MyTrip notifies the user via email. It’s always wise to check your flight’s booking reference directly on the airline’s official website after receiving confirmation.

Step 6: Manage Your Booking

Once the ticket is confirmed, travellers can log in to the “My Booking” section on the website or mobile app. From here, users can view their full itinerary, track flight status, modify details, or request refunds and cancellations if permitted by the airline.

This self-service portal provides an overview of all bookings, including payment history and additional services purchased. However, most user complaints about MyTrip tend to occur at this stage especially regarding refunds or post-booking communication.

The Overall Experience

The MyTrip booking process is largely straightforward, fast, and intuitive. It excels in helping travellers find affordable flights quickly and manage basic itineraries efficiently. Its wide airline network and easy comparison tools make it a useful platform for bargain hunters.

However, travellers should stay proactive by reviewing fare conditions, saving receipts, and verifying their tickets with airlines soon after booking. MyTrip works best for those confident in their plans — offering great prices upfront, but less flexibility when things change later.

MyTrip Features and Services

MyTrip.com has positioned itself as a convenient and budget-friendly online travel agency by offering a wide range of products and services that simplify trip planning. The platform’s primary goal is to provide flexibility, accessibility, and competitive prices for global travellers whether they’re booking a one-way flight, a complete travel package, or last-minute arrangements. Below is an in-depth look at what MyTrip offers and how each service adds value to the travel experience.

1. Flights

The foundation of MyTrip’s business model revolves around global flight bookings. With access to more than 650 airlines, the platform allows users to search for and book both domestic and international routes with ease. This extensive network includes everything from low-cost carriers such as Ryanair, EasyJet, and Wizz Air to major airlines like Emirates, Lufthansa, Qatar Airways, and Delta.

Travellers can filter results by price, duration, number of stops, or airline preference, giving them complete control over their travel decisions. MyTrip’s system automatically compares fares across multiple airlines in real time, ensuring users always get the most up-to-date pricing.

Another advantage is the inclusion of multi-city and round-trip booking options, allowing customers to combine multiple destinations under one reservation. For frequent travellers or those planning complex itineraries, this flexibility can save both time and money.

2. Hotels

In addition to flights, MyTrip offers hotel bookings through partnerships with well-known accommodation suppliers. Users can bundle their flight and hotel reservations or book them separately. These listings range from budget hostels and mid-range hotels to luxury resorts, making it suitable for travellers of all budgets.

Hotel listings include essential details such as location maps, star ratings, amenities, and guest reviews. Some properties offer pay-later or free-cancellation options, providing greater flexibility for travellers unsure of their exact plans.

Bundling flights and hotels together often unlocks discounted package rates, giving MyTrip users more value compared to booking separately.

3. Car Rentals

MyTrip also allows customers to book car rentals through its integration with third-party vehicle providers. Whether you’re renting a compact car for city exploration or a larger vehicle for long-distance travel, the platform makes it easy to compare prices and availability in your destination.

Car rentals can be added at the time of flight booking or reserved later through the “My Booking” portal. The inclusion of car hire options makes MyTrip a one-stop travel solution, removing the need to visit multiple websites when organising a trip.

4. Travel Protection

For travellers seeking additional security, MyTrip provides optional insurance packages during checkout. These include coverage for trip cancellations, lost baggage, missed flights, or medical emergencies. The policies are designed to give users peace of mind, particularly when booking long-haul or international journeys.

While these add-ons come at an extra cost, they can be valuable for travellers who want to minimise risk. The insurance terms and coverage details are displayed clearly at the time of purchase, allowing for transparency and informed decision-making.

5. Mobile App

The MyTrip mobile app, available on both iOS and Android, extends the platform’s convenience to users on the go. Through the app, travellers can:

• View their flight itineraries and hotel bookings.
• Receive real-time travel alerts and updates about flight status or gate changes.
• Access digital boarding passes where supported.
• Contact customer service through the in-app support function.

The app’s simple design and push notification features make it especially useful for travellers managing multiple flights or last-minute schedule changes. It’s an essential companion for anyone booking through MyTrip.

Overall Functionality and Experience

In essence, MyTrip combines affordability with automation. Its diverse services from flights to hotels, cars, and insurance provide travellers with a complete booking ecosystem in one place. The platform’s competitive pricing and multi-language interface make it appealing to a wide global audience.

However, while MyTrip excels in offering variety and convenience, the quality of customer service can influence how enjoyable the experience truly is. Many users find the platform excellent for straightforward, low-cost bookings, but those requiring post-purchase support or complex refunds may encounter delays.

Overall, MyTrip delivers a comprehensive range of travel tools designed to help users save money, stay organised, and travel efficiently provided they approach it with a clear understanding of how the service operates.

Pros of Using MyTrip

MyTrip has earned popularity for several reasons. While not flawless, it does deliver certain advantages that make it appealing to many travellers.

1. Competitive Pricing

MyTrip’s biggest selling point is its low fares. It often lists tickets at prices below those on airline websites or larger OTAs like Expedia and Trip.com.

2. Wide Airline Selection

With access to hundreds of global and regional airlines, MyTrip offers more route flexibility and combinations perfect for finding multi-city or connecting flights.

3. Easy-to-Use Interface

The website and mobile app are well-designed, allowing users to compare prices and finalise bookings without unnecessary complexity.

4. Multiple Payment Options

MyTrip supports various payment methods and local currencies, making it convenient for travellers worldwide.

5. Automated Fare Alerts

The system regularly updates flight prices, ensuring that travellers get access to real-time fare changes and last-minute discounts.

6. Global Reach

Operating in over 70 countries, MyTrip serves a diverse international audience, offering multilingual support and region-specific payment flexibility.

🟢 Copy Tip:

“For price-conscious travellers who prefer simple bookings, MyTrip can deliver impressive savings especially on long-haul or multi-airline routes.”

MyTrip is a global online travel agency that helps travellers book affordable flights, hotels, and car rentals with ease. Owned by Etraveli Group AB, it partners with over 650 airlines and multiple accommodation providers worldwide. The platform focuses on competitive pricing, flexibility, and convenience through its user-friendly website and mobile app.

MyTrip also offers optional travel insurance and 24/7 booking access, making it a practical choice for budget-conscious travellers seeking smooth, secure, and flexible travel solutions.

Book Now Official Website

Cons and Common Complaints

Despite its benefits, MyTrip also faces criticism mostly related to after-sales service and refund processes.

1. Delayed Ticket Confirmation

Some users report waiting several hours (or days) before receiving flight confirmation or e-tickets.

2. Refund Issues

Refunds, particularly for cancelled or changed flights, often take weeks or even months to process. This is the most frequent complaint found in user reviews.

3. Hidden Service Fees

Travellers sometimes notice additional service or handling fees added after checkout. These may appear under “administration” or “processing” costs.

4. Limited Customer Support

Many reviews mention slow or unresponsive customer support. Phone lines may have long waiting times, and email replies can take days.

5. Trustpilot Concerns

MyTrip holds an average 2/5 Trustpilot rating, with many users citing refund frustrations.

🟠 Copy Tip:

“MyTrip shines in low fares but its weak customer support means travellers should double-check details before paying.”

Customer Reviews and Real Experiences

MyTrip’s online reputation is mixed. While thousands of bookings are completed smoothly every day, customer dissatisfaction mainly arises during cancellations or schedule disruptions.

Positive Feedback

• “Cheapest ticket I could find worked perfectly.”
• “Easy to book, confirmation arrived within minutes.”
• “Flight went smoothly, and the app made check-in easy.”

Negative Feedback

• “Customer service impossible to reach.”
• “Refund still pending after two months.”
• “Hidden fees and confusing communication.”

Average Ratings

• Trustpilot: 2.1/5 (based on 100,000+ reviews).
• Google Reviews: 3.0/5.
• App Store & Play Store: Around 3.5/5.

🟢 Summary Insight:

“MyTrip works well for straightforward, non-refundable bookings but if you need flexibility or refunds, expect delays and extra steps.”

Payment Security and Policies

MyTrip uses Secure Socket Layer (SSL) encryption to protect all payments and personal data. It supports major payment cards like Visa, Mastercard, and AmEx, along with PayPal and local banking options.

Transactions are processed securely through encrypted channels, and users receive automatic receipts for every payment.

Refunds, however, depend heavily on airline policies, as MyTrip acts as an intermediary between travellers and airlines. If an airline delays a refund, MyTrip cannot process it until the funds are received.

While MyTrip’s payment system itself is safe, the refund timelines and administrative handling are often criticised for being slow or unclear.

🟢 Tip:

“Always use a credit card for MyTrip bookings it adds an extra layer of protection in case of disputes.”

MyTrip vs Other OTAs

MyTrip vs Expedia

Expedia provides stronger customer service and faster refunds but typically charges higher prices. MyTrip wins on affordability, especially for short-haul or budget flights.

MyTrip vs Trip.com

Trip.com has better app functionality and faster support. MyTrip, however, displays lower fares for European flights.

MyTrip vs Kiwi.com

Kiwi offers more booking protection guarantees, but MyTrip’s interface feels simpler and quicker for direct bookings.

MyTrip vs Skyscanner

Skyscanner redirects users to third-party sites, while MyTrip completes transactions directly on its platform saving time but increasing responsibility.

🟢 Summary:

“MyTrip’s biggest edge is pricing. It competes well with global players, though it falls short in refund management and communication.”

Is MyTrip Legit and Safe?

Yes MyTrip is a legitimate company operated by Etraveli Group AB, a verified and long-standing travel organisation. The platform is not a scam, but its reliability depends on user expectations and needs.

For travellers who rarely change plans and prioritise low prices, MyTrip can be a great option. However, those seeking strong customer service and flexibility may find the experience frustrating.

In essence:

• ✅ Safe for booking standard flights.
• ⚠️ Risky for last-minute changes or refundable fares.

🟢 Key Insight:

“MyTrip is real, but its customer care isn’t as strong as its pricing. It’s ideal for simple, no-change bookings where cost matters most.”

Tips for Booking Safely on MyTrip

To ensure a smooth experience, follow these safety and efficiency tips:

1. Double-check all details before confirming your booking.
2. Use a credit card for chargeback protection.
3. Verify your ticket directly with the airline after booking.
4. Avoid unnecessary add-ons unless you fully understand the terms.
5. Keep digital and printed copies of all confirmation emails.
6. Contact the airline directly for urgent flight changes.

🟢 Pro Tip:

“Treat MyTrip as a budget booking tool great for finding cheap fares, but always cross-verify with the airline to ensure peace of mind.”

Pros and Cons Table

Pros	Cons
Affordable flight prices	Slow refunds
Easy to use platform	Limited support response
Global airline coverage	Extra service fees
Secure payment system	Ticket confirmation delays
Multiple payment options	Low Trustpilot rating

Final Verdict:

MyTrip.com is a legitimate, affordable online travel agency that connects travellers to a wide range of global airlines at competitive prices. For those focused on savings, it’s a practical tool that often beats airline direct fares.

However, travellers should remain aware of the company’s weak customer service and slow refund system. It’s best suited for simple, fixed-itinerary trips where you don’t anticipate cancellations or changes.

If you value speed, price, and ease of booking, MyTrip delivers. But if flexibility and customer support are your top priorities, you might want to book with a larger, more service-oriented OTA.

🟢 Final Verdict:

“MyTrip is safe but only if you play it smart. Use it to save money, stay organised, and keep control of your travel plans.”

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